Below is a list of frequently asked questions we get. Hopefully this will help answer some of your queries about how this all works!


What is the criteria for applying?

As long as your name is on the tenancy agreement or mortgage then you can apply.


How do I apply?

We first need to check to see if we cover your area. Click here and then enter your postcode to check. Then, if you’re within our area a form will appear for you to fill in. The details will be sent to us, we’ll be notified about your enquiry and will call you back shortly.


What areas do you cover?

Click here and enter your postcode to check.


Do I have to pay a deposit?

No, you don’t have to pay a deposit, but you can if you wish. If you do pay a deposit it will reduce your weekly payment and overall interest you pay. You make your first payment on the day of delivery of your product which can be cash or card. Please note that if you are ordering a sofa, payments will need to start before your sofa arrives.


What is the application process?

The first part is a quick 5 minute application over the phone. If this part is ok, we then arrange for a representative to visit you to confirm ID and your income and outgoings. This is usually done by using your online banking, or an up to date bank statement. To confirm your I.D, we would need to see something with photo and date of birth on (or if you don’t have photo I.D., just something with like a tenancy agreement or utility bill to prove you live at that address). We will get back to you within 2 hours if your application has been successful.


Do you do a credit check when I apply?

We do a very small credit check that won’t show up on your credit report.


How quick is delivery?

It depends what you’ve ordered. If it is anything apart from a sofa or furniture then (once your application has been approved) it’ll usually take up to 3-5 working days for delivery. Sometimes we can even deliver next day if it’s in stock! If it is a sofa it’ll be about 6 weeks, if it’s furniture it’ll be anything up to 2/3 weeks.


Do I have to pay weekly or can I pay fortnightly/monthly?

You have the option to pay weekly, fortnightly, 4 weekly or monthly. It is best to pay us on the day you get paid, whenever that is.


If I recommend a friend or family member do I get any reward?

Yes you do! If you’re an existing customer and you’ve recommended someone who gets approved, you will get £25 for each person. A lot of our business comes from recommendations and we thank you for spreading the word about us.


Can I just buy something outright?

Yes you can buy anything we sell outright, you don’t have to get it on finance and if you decide to pay this way you won’t pay any interest.


How do I recycle my electrical items responsibly?

Recycle your electrical and electronic devices free at your local recycling centre. To find your nearest centre, visit the Recycle More [www.recycle-more.co.uk] website and type in your postcode.

Unwanted electrical equipment is the UK’s fastest growing type of waste.

Why recycle?

Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.

We’re proud to support your local authority in providing local recycling facilities for electrical equipment.

To remind you that old electrical equipment can be recycled, it is now marked with the crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with this symbol) in your bin.

What is WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.

How are we helping?

In the UK, distributors including retailers must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. As a responsible retailer, we have met the requirements placed on us by financially supporting the national network of WEEE recycling centres established by local authorities. This is achieved through membership of the national Distributor Take-back scheme (DTS).

To find more information on WEEE recycling and to locate your nearest recycling centre please visit the Recycle More [www.recycle-more.co.uk] website.